Start with the receipt
The receipt identifies who controls the transaction. Search the inbox connected to the purchase for Apple, Google Play, or FlexTV. Check other store accounts if the subscription or charge is missing. Never send a password, authentication code, or full card number to support.
Cancel FlexTV
- Find the receipt and identify the Apple or Google account connected to the purchase.
- For Apple, open Settings, your name, Subscriptions, FlexTV, and Cancel Subscription.
- For Google Play, open Payments & subscriptions, Subscriptions, FlexTV, and Cancel subscription, then keep the confirmation.
Store cancellation routes
On iPhone or iPad, open Settings → your name → Subscriptions, choose FlexTV, and tap Cancel Subscription. On Android, open Google Play and choose Payments & subscriptions → Subscriptions → FlexTV → Cancel subscription. Uninstalling the app does not cancel a Google Play subscription.
What the official policy says
FlexTV says Apple auto-renewal should be turned off at least 24 hours before expiration.
Account deletion is a separate request and should not be used as proof that recurring billing was cancelled.
Contact FlexTV
If a subscription cannot be found or a charge continues after confirmed cancellation, contact FlexTV with the transaction ID and redacted receipt. Email: [email protected].
Frequently asked questions
How early should I cancel FlexTV on Apple?
FlexTV's terms say to turn off automatic renewal at least 24 hours before the current subscription period expires.
Does deleting a FlexTV account prove cancellation?
No. Account deletion and subscription billing are separate actions; confirm cancellation with the billing channel.