Start with the receipt
The receipt identifies who controls the transaction. Search the inbox connected to the purchase for Apple, Google Play, or FlexTV. Check other store accounts if the subscription or charge is missing. Never send a password, authentication code, or full card number to support.
Request the FlexTV refund
- Check the receipt and use Apple or Google Play's refund process when that store billed you.
- For a suspected erroneous direct charge, email FlexTV within 30 days of the charge date.
- Include the account UID, transaction date, amount, transaction ID, reason, and redacted proof of payment.
Apple and Google Play routes
For Apple, sign in at reportaproblem.apple.com, choose Request a refund, select the reason and transaction, then submit. For Google Play, use Google's official refund flow while signed in to the purchasing account. Google says requests made within 48 hours may qualify depending on the details; later cases may be directed to the developer.
What the official policy says
FlexTV states that it does not provide price protection or refunds because of a later price adjustment or promotion.
The 30-day error-reporting route is not a guarantee of approval. Cancel future renewal separately if the subscription is still active.
Contact FlexTV
FlexTV publishes this support address in its official terms. Email: [email protected].
Frequently asked questions
What deadline does FlexTV publish for billing errors?
Its terms say suspected erroneous charges must be reported within 30 days of the relevant charge.
Does FlexTV guarantee a refund?
No. Its terms describe payments as final and generally non-refundable, subject to the agreement and applicable law.