Start with the receipt
The receipt identifies who controls the transaction. Search the inbox connected to the purchase for Apple, Google Play, or GoodShort. Check other store accounts if the subscription or charge is missing. Never send a password, authentication code, or full card number to support.
Request the GoodShort refund
- Locate the receipt and confirm who processed the charge.
- Submit Apple or Google Play purchases to that store's official refund flow.
- For a direct GoodShort website charge, contact GoodShort with the transaction date, amount, account details, reason, and redacted proof.
Apple and Google Play routes
For Apple, sign in at reportaproblem.apple.com, choose Request a refund, select the reason and transaction, then submit. For Google Play, use Google's official refund flow while signed in to the purchasing account. Google says requests made within 48 hours may qualify depending on the details; later cases may be directed to the developer.
What the official policy says
A discretionary exception is not a promise of approval. Describe the issue factually and submit only one request for the same transaction at a time.
Cancel auto-renewal separately if you also want to prevent the next charge.
Contact GoodShort
GoodShort publishes this address for account and service questions. Email: [email protected].
Frequently asked questions
Does GoodShort provide partial refunds after cancellation?
Its terms say it does not issue partial refunds or credits for ending service mid-billing cycle.
Can GoodShort make an exception?
Its terms reserve discretion to offer a refund, discount, or credit, but approval is not guaranteed.