Start with the receipt
The receipt identifies who controls the transaction. Search the inbox connected to the purchase for Apple, Google Play, or ReelShort. Check other store accounts if the subscription or charge is missing. Never send a password, authentication code, or full card number to support.
Request the ReelShort refund
- Find the receipt and identify whether Apple, Google Play, or ReelShort processed the charge.
- If Apple or Google billed you, submit the refund request through that store's official flow.
- For a suspected ReelShort billing error, email support as soon as possible with the date, amount, account UID, and redacted proof of payment.
Apple and Google Play routes
For Apple, sign in at reportaproblem.apple.com, choose Request a refund, select the reason and transaction, then submit. For Google Play, use Google's official refund flow while signed in to the purchasing account. Google says requests made within 48 hours may qualify depending on the details; later cases may be directed to the developer.
What the official policy says
ReelShort does not promise refunds for used or unused subscription time. A request can be reviewed or declined under the applicable terms and law.
Do not send a full card number, password, or authentication code. A transaction ID and redacted receipt are normally sufficient to identify the payment.
Contact ReelShort
Use ReelShort's published support address for suspected errors or when the charge cannot be found in the store account shown on your receipt. Email: [email protected].
Frequently asked questions
Does cancelling ReelShort automatically refund the last charge?
No. Cancellation and a refund request are separate actions.
Is a ReelShort refund guaranteed?
No. Its terms describe payments as generally final and non-refundable, and store requests are decided under the store's policy.