Start with the receipt
The receipt identifies who controls the transaction. Search the inbox connected to the purchase for Apple, Google Play, or ShortMax. Check other store accounts if the subscription or charge is missing. Never send a password, authentication code, or full card number to support.
Cancel ShortMax
- Open ShortMax, sign in, and locate About Subscription in the app.
- Follow the displayed cancellation route; if the receipt is from Apple or Google, confirm cancellation in that same store account.
- Record the current-period end date. ShortMax says cancellation takes effect after the last day of that period.
Store cancellation routes
On iPhone or iPad, open Settings → your name → Subscriptions, choose ShortMax, and tap Cancel Subscription. On Android, open Google Play and choose Payments & subscriptions → Subscriptions → ShortMax → Cancel subscription. Uninstalling the app does not cancel a Google Play subscription.
What the official policy says
Cancel before renewal is successfully processed. Waiting until after the renewal may leave the new charge subject to a separate refund policy.
If the subscription is absent from the expected store account, check other accounts shown on receipts before contacting support.
Contact ShortMax
ShortMax's official Google Play listing publishes this support address for cancellation problems. Email: [email protected].
Frequently asked questions
Where does ShortMax explain cancellation?
Its terms point users to the About Subscription section inside the ShortMax app.
When does ShortMax cancellation take effect?
The terms say it takes effect after the last day of the current paid subscription period.