Start with the receipt
The receipt identifies who controls the transaction. Search the inbox connected to the purchase for Apple, Google Play, or ShortMax. Check other store accounts if the subscription or charge is missing. Never send a password, authentication code, or full card number to support.
Request the ShortMax refund
- Identify the billing channel from the receipt.
- Use Apple's or Google Play's official refund form if that store processed the payment.
- For the ShortMax exception described in its terms, contact support immediately with the recharge details, reason for the request, account UID, and redacted proof.
Apple and Google Play routes
For Apple, sign in at reportaproblem.apple.com, choose Request a refund, select the reason and transaction, then submit. For Google Play, use Google's official refund flow while signed in to the purchasing account. Google says requests made within 48 hours may qualify depending on the details; later cases may be directed to the developer.
What the official policy says
ShortMax says it checks requests against backend data and starts the refund process only after approval.
A cancellation does not automatically qualify the current payment for a refund, and an unusable-service claim should explain the actual technical failure and troubleshooting already attempted.
Contact ShortMax
Use the official ShortMax support address and keep the message focused on one transaction. Email: [email protected].
Frequently asked questions
What refund condition does ShortMax publish?
Its terms say a refund may be considered when the paid product or service is unusable for a reason attributable to ShortMax.
What evidence should I provide?
ShortMax asks for recharge details, the refund reason, and proof; include a redacted receipt and account UID.